Collection

Goldcar put me under pressure to get unwanted insurance

8 days ago   |   By The Guardian

It said that using my credit card for a deposit would cost me more than buying extra cover I hired a car from Goldcar for a holiday in France. I already had an annual insurance policy to cover the excess due on any claim, so did not need to buy the extra cover that staff at the collection desk at Marseille airport tried to sell me. Instead, I offered my credit card to have the €1,700 deposit ring-fenced. I was told there would be an 8% surcharge to take the deposit, and another 8% to refund it. It was made clear that the keys would not be handed over unless I consented to the €272 fee, or...
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